| dc.description.abstract | Signs of poorly managed supplier relationships include late delivery, subpar goods, duplicated
raw materials, and repeated legal threats from suppliers owing to unpaid invoices. The firm
risks losing both its most valuable suppliers and its most dedicated consumers if the
aforementioned supply chain issues are not resolved. Therefore, the Kakamega county
administration has taken some heat for the way it has handled ties with its suppliers. The high
cost of goods and services provided, poor workmanships in various projects, and the stalling
or incompleteness of other projects are just some of the issues highlighted in the audit report
on the performance of the county government of Kakamega for the financial years 2016/17,
2017/18, 2018/19, and 2019/20. Despite these challenges, there has not been research on the
same. Therefore the general objective of this study was to establish the effect of supplier
relationship management on procurement performance in Kakamega County Government.
Specific objectives of the study were: To determine the effect of supplier collaboration on
procurement performance; to examine the effect of supplier commitment on procurement
performance, and to determine the effect of supplier communication on procurement
performance in Kakamega County Government. This study was also guided by the following
hypotheses: H01: Supplier collaboration has no significant effect on procurement performance
in Kakamega County Government; H02: Supplier commitment has no significant effect on
procurement performance in Kakamega County Government; and H03: Supplier
communication has no significant effect on procurement performance in Kakamega County
Government. This study was therefore mainly guided by the transaction cost theory and also
supported by theory of constraints, and social exchange theory.. The research design for this
study was descriptive. The study population consisted of a Chief Officers, procurement officers
and suppliers who were 80 in total. A census survey was therefore used on this total population.
Primary data was collected via the use of questionnaires. The county government of Vihiga
provided eight volunteers for the trial run. The supervisor and subject matter experts were
contacted to establish the reliability of the data collection tool, yielding a rating of 0.89. The
reliability of the instrument was calculated using the Cronbach alpha coefficient, and a result
greater than 0.7 was obtained, indicating its dependability. Multiple regression analysis was
used to examine the performance of Kakamega County Government's supplier relationship
management and procurement, while means and standard deviations were used to characterize
the organization's progress toward its objectives. Using multiple regression analysis, the study
discovered no statistically significant connection between supplier collaboration and
procurement performance. Supplier dedication strongly influences procurement performance,
according to research conducted in Kakamega County, Kenya. A statistically significant
correlation was also established between supplier communication and procurement success.
Supplier commitment and supplier communication, but not supplier collaboration, were shown
to affect procurement success in the Kakamega county administration. The research shows that
a stronger focus on supplier commitment and supplier communication will help the county
government of Kakamega improve its procurement performance. To reap the benefits of
supplier relationship management, the county administration of Kakamega should be pushed
to adopt the practice. The study was conducted with the expectation that researchers,
policymakers, and practitioners would gain some insight from it. | en_US |
